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Online policies

User Agreement

This agreement contains the terms and purchasing policies regarding our website, www.droneaction360.ca , between you (‘Customer’ and / or the people that you represent) and Drone Action 360. Please read these online terms and conditions: they contain important information about your rights and obligations as well as the limitations and exclusions that may apply to you.

By placing an order, you signify that you have read and understood this agreement and have agreed to the terms of its implications and its policies legally binding you according to the applicable laws and regulations.

Web Site Contents

The contents of this website are the property of Drone Action 360 and are protected by Canadian and international laws on copyright and trademark, and other laws.

Drone Action 360 tries to give the most recent and correct information possible. However, errors may occur without our knowledge and despite our will. When products are advertised on its site, Drone Action 360 cannot guarantee that they will be available at the time of purchase or in the future.

Drone Action 360 retains the following privileges:

Update the entire web site at any time, without warning and without involvement between you or any other person;

Update or modify the products and services available online, prices and costs, the various promotions, at any time, without warning and without involvement between you or any other person;

Deny, modify or delete any order, whether already accepted or not, for any reason that Drone Action 360 finds valid;

Set a maximum quantity of goods and services up for sale.

The trademarks and trade names filed, service marks and logos in the possession of Drone Action 360 are: Drone Action 360 Inc., Drone Action 360, the Drone Action 360 logo and other names and logos appearing on our website. Any use of these marks without the written permission of Drone Action 360 is strictly prohibited.

Price

The total cost of your purchase will be shown on your confirmation. All payments must be made through PayPal or a Canadian base Visa or MasterCard. We cannot accept gift card or prepaid credit card. When ordering, the purchase price will be locked in your credit card account. All orders will be considered valid only when Drone Action 360 approves it. Any price quote made by Drone Action 360 will be valid for the period stated on it. Drone Action 360 reserves the right to refuse any sale, and this, for all the reasons it deems valid (including a bad impression of the bid or its ads). The prices can be changed without notice. All prices listed on our site do not include shipping and handling, nor applicable taxes, which will be added at billing.The taxes of your province of residence will be applied for any purchase. All prices and other amounts appearing on our Web site are in Canadian dollars.

Purchases Made by Minors

Drone Action 360 wants to protect its customers. Persons who have not attained the age of majority cannot make purchases online. If you want to make online purchases, please ask for assistance to a parent or duly appointed tutor to make the purchase with you.

Delivery

The delivery price may vary by weight and volume of an item, refer to the delivery section of the shopping cart for exact shipping price.

The delivery address can’t differ from the billing address.

Receipt of Goods by Customer

The customer must examine the product upon receipt. If an item is damaged or missing, take pictures of the damage. you must notify Drone Action 360 as soon as possible. Drone Action 360 will not accept any claim after a period of 10 (ten) days after delivery.

Returns

Please find out about our terms and conditions for returns in the Return Policy section to determine whether your product can be exchanged or returned.

Customer Service

Drone Action 360 makes every effort to ensure that you are satisfied with our services. If you have any comments about any of our services, please do not hesitate to contact us.

Confidentiality Policy

Drone Action 360 has committed to implement all the security measures necessary to ensure the protection and privacy of your personal information.

Your personal information will not be sold, shared or loaned to third parties. Drone Action 360 uses such information only to give you the best possible online shopping experience, offer superior service, simplify your access to our products and services and focus on your interests.

This information will also be useful to provide you with certain products or services and accelerate the delivery of your order. We also use IP addresses (which are not associated with your personal information) to better manage our website and meet your needs.

The partners with whom we do business for shipping arrangements and secure payment methods will not use any information collected on this site.

Drone Action 360 takes all necessary precautions (administrative, technical and physical) to ensure the protection of personal information and avoid its loss, theft, misuse, unauthorized access, disclosure, changes or destruction.

Our infrastructure allows us to permanently keep your personal information accurate, exhaustive and up to date for the intended use. You have a right to access and modify the information pertaining to you.

To help us ensure the accuracy, completeness and update your address and contact preferences, just go to your account.

You will be solely responsible for any loss, damage or additional costs that you, Drone Action 360 or any other person may incur in providing inaccurate, incorrect or incomplete information or because of your failure to update information on your payment method.

Like many other websites, we use “markers” (cookies) to identify which sections of our site are most visited, to enrich your experience. These cookies help us gather information so we can customize your interactions with our services and help improve our site.

Our site contains hyperlinks to other web sites. Drone Action 360 can not be held responsible for the privacy policies of these external sites.

If you have any question about privacy at Drone Action 360, do not hesitate to contact us at info@droneaction360.ca

This policy may change over time to adapt to changes in our service, the development of technologies and laws. This policy was updated august 31th, 2016.

Return Policy

Your satisfaction is our priority

Read the terms and conditions to determine if your item can be exchanged or refunded. If an item does not fully meet your expectations and that it meets all the following conditions, you simply contact us by email support@droneaction360.ca  having read the following terms and conditions. Make sure you have your bill when calling.

Terms and Conditions

Return of goods authorized (RMA)

No packages will be accepted without RMA number. For a number of authorization, please contact one of our specialists at 450-912-1485 or toll free at 1-844-519-4184. The item must be returned to us within 5 days of the issuance of the RMA.

10 Days

We will be pleased to exchange or reimburse most of the items that you have purchased online within 10 days of receiving your order only if the item is in it’s original condition. ALL Accepted Returns are subject to, and lead, a restocking fee of 15%. The buyer will be responsible for shipping back to Drone Action 360. Once Drone Action 360 receives the return, it will be inspected to ensure it is in new condition, unopened box. Once our technicians have checked it, we will issue a refund. Reimbursement for buyers include the restocking fee of 15% as well as any and all shipping costs that Drone Action 360 has incurred in shipping the product / order to the buyer.

Non-Refundable Products

There is absolutely no RETURN or EXCHANGE all the drones who arrive already assembled and ready to fly. A product ordered cannot be returned because a buyer changes his mind. The warranty is also initiated when we test the drones, for customers who buy specialized drones and therefore cannot be returned, and without any exception.

We regret we cannot offer you a refund for the products with the words ” final sale ” and / or ” any exchange or refund, special order items or tailor demonstrators items, clearance items or discontinued and shipping costs.

Product Condition

The product should be returned intact and in its original package (unless specified otherwise). Returns must include, if applicable: the blank warranty cards, the manuals, the UPC code as well as all articles or accessory provided by the manufacturer and the promotional items given at the time of sale (unused and in their original packaging). If the product is returned incomplete or damaged, the return may be denied credit or restoring charges could be applied.

Invoice

Before Drone Action 360 can process your request for return, the returned item must be accompanied by the original or a copy of the electronic invoice.

Method of Reimbursement

Once we receive the package and stated that the article meets our terms and conditions, we will refund the credit, which will be applied to the same card used at the time of purchase. An email will inform you of the operation. Expect a delay before your refund appears on your credit card statement. No refund can be made directly in store.

Shipping Costs

Shipping costs are not refundable except in the event that you are returning a product due to a misdelivery or malfunction reported within 10 days. Return costs are supported by the customer except in the event that you are returning a product due to misdelivery or malfunction reported within 10 days. The customer is liable for loss or damage that might happen during return transport. Thank you for using a transport service including insurance.

Drone Action 360 reserves the right to refuse the return if the conditions of the return policy are not respected.

The terms and conditions of this policy may change without prior notice.

The terms and conditions of this policy may have been translated. In case of dispute in regards to the interpretation, the French version of the policy will prevail.

Drone Action 360 can be held responsible for any way whatsoever for the use made of the item by the customer.

The only official industrial DJI drones supplier in Canada